Do not buy from these people. They sent me a pasta maker instead of a Samsonite case. I rang for 20 minutes on a Friday night at closing time to get them to pick up the phone (probably by mistake). a man called marc made me lots of promises that I would get contacted the day after at 10am but nothing happened. Then he rang me back at lunchtime on Saturday and said that it was the courier to blame bla bla bla, he said i would get a new case first thing in the morning on Monday. All of this was lies. On Monday morning a woman called Emma offered me a refund, they had not been in touch with the courier and they had no intention of ever sending me the replacement if you ask me. Anyway I said ok, refund please. This was 8 days ago and heard nothing since and did not get my refund. I have an open case via Paypal but got no reply. Imagine, this was a case I needed in a hurry. Bought on Samsonite store on Amazon instead. They say it will take a week to get to my house but at least I actually think I will receive the merchandise!
Claim your business profile now and gain access to all features and respond to customer reviews.
London Luggage are London's biggest independent retailer of designer hand, cabin and suitcase luggage for men and women, and leading UK Luggage retailers.
