The order has yet to arrive, and there's no clear information regarding shipping times. I can't review the product since I haven't received it. The website indicated a delivery timeframe of 2–3 business days, yet today marks the 5th business day, and the order is still marked as “being prepared.” I reached out to the customer support team twice, and they informed me they are still checking with their internal department and will update me when they have more information. Realistically, this won’t happen before next Monday, which means I will receive an update a week after placing my order. Even in the best-case scenario, if the order ships on Monday, it will arrive about a week later than promised. Additionally, I cannot cancel the order myself; only the seller can handle that, preventing me from placing a new order to resolve the issue. For a brand of this caliber and considering the product's price, this service level is disappointing and below expectations.
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Raconter Longchamp, c’est écrire une histoire familiale. Celle de la famille Cassegrain, qui a reçu en héritage la passion du cuir et la créativité sans limite du fondateur de la Maison : Jean Cassegrain. La Maison est aujourd’hui entre les mains de la troisième génération Cassegrain : alors que Jean, son fils aîné en est le Directeur Général, et sa soeur, Sophie Delafontaine, la Directrice de la Création, leur frère Olivier développe les boutiques américaines.See more
