I placed my order on November 19, but UPS tracking indicated it was delivered, even though I never received it. The pickup point confirmed it was returned to UPS, meaning I never got my item. The seller refuses to issue a refund or replacement unless I provide a UPS “denial letter,” which the pickup point won’t provide. Despite this, the seller won’t take responsibility, leaving me to navigate the situation without resolution. According to consumer rights, it’s the retailer’s responsibility to ensure delivery, not the customer's. The seller’s policy shifts the burden onto the buyer even when delivery fails. I recommend avoiding this brand if you want reliable service.
Claim your business profile now and gain access to all features and respond to customer reviews.
Raconter Longchamp, c’est écrire une histoire familiale. Celle de la famille Cassegrain, qui a reçu en héritage la passion du cuir et la créativité sans limite du fondateur de la Maison : Jean Cassegrain. La Maison est aujourd’hui entre les mains de la troisième génération Cassegrain : alors que Jean, son fils aîné en est le Directeur Général, et sa soeur, Sophie Delafontaine, la Directrice de la Création, leur frère Olivier développe les boutiques américaines.See more