If I could rate this company a 0, I would! The customer service is terrible. I received a bag for my birthday, used it once, and it was damaged after a fall. When I emailed about repair or exchange options, they seemed unhelpful and didn't understand my request. After a few polite responses, they only offered to let me purchase a new one. The representative I spoke with had limited English, making it frustrating to discuss my situation. I asked to escalate my issue, but they refused to provide a manager's contact. The bag's quality is poor, and I am unhappy with the service. I doubt they will care about my review, but I will not give up.
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Raconter Longchamp, c’est écrire une histoire familiale. Celle de la famille Cassegrain, qui a reçu en héritage la passion du cuir et la créativité sans limite du fondateur de la Maison : Jean Cassegrain. La Maison est aujourd’hui entre les mains de la troisième génération Cassegrain : alors que Jean, son fils aîné en est le Directeur Général, et sa soeur, Sophie Delafontaine, la Directrice de la Création, leur frère Olivier développe les boutiques américaines.See more