The order has yet to arrive, and there is no clarity on the shipping timeline. I am unable to review the product since I still haven't received it. The platform indicates a delivery timeframe of 2–3 business days, but today marks the 5th business day, and the order hasn’t even been given to the courier — the status remains “being prepared.” I reached out to the support team twice. They informed me that they are “still checking with their internal department” and will provide an update when they have more details. Realistically, this won’t occur before next Monday, meaning I will hear back a full week after placing my order. In the best-case scenario, if the order ships on Monday, I would receive it approximately a week later than promised. I also cannot cancel the order myself: the cancellation must be handled by the company, preventing me from placing a new order to fix the issue. For a brand of this caliber and given the product's price, this level of service is disappointing and falls short of expectations.
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Raconter Longchamp, c’est écrire une histoire familiale. Celle de la famille Cassegrain, qui a reçu en héritage la passion du cuir et la créativité sans limite du fondateur de la Maison : Jean Cassegrain. La Maison est aujourd’hui entre les mains de la troisième génération Cassegrain : alors que Jean, son fils aîné en est le Directeur Général, et sa soeur, Sophie Delafontaine, la Directrice de la Création, leur frère Olivier développe les boutiques américaines.See more
