I placed an order worth almost £200 and received it quickly, but it was the wrong size. Instead of the items I ordered, I received two items I didn't want, totaling around £50. I contacted them and got a generic response to submit a return. They expect me to send the items back in 'pristine condition' before they'll send me what I actually ordered, and the return process costs £2.99. It's ridiculous to expect me to pay for their mistake. Their customer service is slow, and there's no live chat or phone support. I'm frustrated and doubt I'll shop with them again.
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