The customer service is shockingly poor; I can't reach anyone. I placed an order on 16.12 and paid for next day delivery, but now it's the 18th and my parcel hasn't arrived. I tried tracking it with the courier, who claims they haven't received it. I also attempted to use the live chat, but it only directed me to contact them during specific hours. I emailed and got a reply stating someone would get back to me in 48 hours, which is incredibly frustrating. I needed this order urgently; I wish I had just gone to a local store!
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