I purchased a perfume believing it was the female version, but unfortunately I received the male version. I requested an exchange within the 7-day return period and Lookfantastic approved it, which initially reassured me.However, when I tried to return the item, I found out that An Post does not allow perfumes to be shipped. This made it impossible to complete the return using the method provided. I contacted customer service to look for an alternative solution, as I cannot keep a product I did not intend to buy, but the process became very difficult and stressful.I believe the company should offer realistic return options for restricted items such as perfumes, for example collection by an authorised courier or a local return solution. Customers should not be left without support due to shipping restrictions in the country.This experience was very frustrating, because I followed all the rules and deadlines correctly, yet I was left without a practical solution.
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As Europe’s number one online premium beauty retailer, LOOKFANTASTIC® is the ultimate destination for all your beauty needs. Carrying over 22,000 products with complimentary worldwide shipping to over 200 countries, we have become the online partner of choice for many leading brands including MAC, Kérastase and Yves Saint Laurent.
With a portfolio of over 660 premium brands onsite, revenue share grown 40% year on year in the last 4 years, making LOOKFANTASTIC® one of the most successful beauty websites globally. With unrivalled technology and a team of world-class experts, we have created over 30 localised sites in as many languages, and attracted over 10 million visits per month in 2017 alone; 71% of which were international.
As we continue to build our luxury portfolio of partners, we are constantly adapting to and welcoming new trends in the industry. With more clean, vegan and organic beauty brands than ever before across skin, hair and body care, we have everything onsite to suit every individual beauty need and concern.
LOOKFANTASTIC® is part of THG Holdings plc, a globally renowned end-to-end tech platform specialising in taking brands direct to consumers across the globe. Using its proprietary technology and infrastructure, THG Ingenuity, the Group enables brands to grow at scale while driving unrivalled value and continuous performance.
LOOKFANTASTIC® is driven by a desire to create brilliant customer experiences, which are built from the insight and data executed through our integrated technology and expertise. Widening access to premium beauty and empowering men and women all over the world, we are leading the online beauty movement. Dedicated to delivering the very best in beauty, we also have an onsite blog led by our team of experts. Whatever your beauty concern or question, we have a bank of educational content to help you look and feel fantastic.
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