This is the last time I'll ever order from this joke of a company. I swore back in 2020 I would never ever use this company again but after seeing their fragrance advent calendar I thought it's been 5 years, maybe they've redeemed themselves? As I suspected, they haven't . Ordered on launch day September 1st and it's now 19 days and they keep telling me different things. "Upon checking your order details, there appears to have been a problem during processing which has resulted in your order being stopped before dispatch." Or "I would like to inform you, that the item has released to the warehouse and is being prepped for dispatch". Their customer service is a joke sending silly automated responses. They clearly oversold the calendar because they're greedy and then didn't have enough stock. They're quick enough to take your money alright but no sign of the calendar! Will never ever order from this place again. How can cult beauty and space NK dispatch and deliver my calenders within the same week of ordering? This is why they're my favorite beauty companies. I'll be buying the spaceNK fragrance advent instead.
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As Europe’s number one online premium beauty retailer, LOOKFANTASTIC® is the ultimate destination for all your beauty needs. Carrying over 22,000 products with complimentary worldwide shipping to over 200 countries, we have become the online partner of choice for many leading brands including MAC, Kérastase and Yves Saint Laurent.
With a portfolio of over 660 premium brands onsite, revenue share grown 40% year on year in the last 4 years, making LOOKFANTASTIC® one of the most successful beauty websites globally. With unrivalled technology and a team of world-class experts, we have created over 30 localised sites in as many languages, and attracted over 10 million visits per month in 2017 alone; 71% of which were international.
As we continue to build our luxury portfolio of partners, we are constantly adapting to and welcoming new trends in the industry. With more clean, vegan and organic beauty brands than ever before across skin, hair and body care, we have everything onsite to suit every individual beauty need and concern.
LOOKFANTASTIC® is part of THG Holdings plc, a globally renowned end-to-end tech platform specialising in taking brands direct to consumers across the globe. Using its proprietary technology and infrastructure, THG Ingenuity, the Group enables brands to grow at scale while driving unrivalled value and continuous performance.
LOOKFANTASTIC® is driven by a desire to create brilliant customer experiences, which are built from the insight and data executed through our integrated technology and expertise. Widening access to premium beauty and empowering men and women all over the world, we are leading the online beauty movement. Dedicated to delivering the very best in beauty, we also have an onsite blog led by our team of experts. Whatever your beauty concern or question, we have a bank of educational content to help you look and feel fantastic.
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