I really don't know where to begin here. I have no idea how this company is so highly rated on here. I preordered the Advent Calendar in September, we were told they were to be delivered in October. October arrived and I got no notification of dispatch and que a 6 week long process to find out where my delivery was. The took €102 out of my account on October 14th (even though they weren't supposed to take the money until dispatch was ready) the then supposedly sent the item on the 20th but the tracking number I got for it was a dud. I contacted them for the correct tracking number and they never gave me one just said to wait until the 9th November for delivery. We'll it's the 10th now and I still don't have the item and they are refusing to give me a refund until I "return the unwanted item" even though they know I don't have it because even they don't know where it is!! I have started the chargeback process with my bank now but I am beyond disgusted with how this company has behaved. Another interesting point is because it was a preorder payment couldn't be made through PayPal and assurances were given that the money would only be taken when the item was dispatched. I now believe that this was done intentionally so that people couldn't raise a dispute with Lookfantastic through PayPal and get their money back that way.
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As Europe’s number one online premium beauty retailer, LOOKFANTASTIC® is the ultimate destination for all your beauty needs. Carrying over 22,000 products with complimentary worldwide shipping to over 200 countries, we have become the online partner of choice for many leading brands including MAC, Kérastase and Yves Saint Laurent.
With a portfolio of over 660 premium brands onsite, revenue share grown 40% year on year in the last 4 years, making LOOKFANTASTIC® one of the most successful beauty websites globally. With unrivalled technology and a team of world-class experts, we have created over 30 localised sites in as many languages, and attracted over 10 million visits per month in 2017 alone; 71% of which were international.
As we continue to build our luxury portfolio of partners, we are constantly adapting to and welcoming new trends in the industry. With more clean, vegan and organic beauty brands than ever before across skin, hair and body care, we have everything onsite to suit every individual beauty need and concern.
LOOKFANTASTIC® is part of THG Holdings plc, a globally renowned end-to-end tech platform specialising in taking brands direct to consumers across the globe. Using its proprietary technology and infrastructure, THG Ingenuity, the Group enables brands to grow at scale while driving unrivalled value and continuous performance.
LOOKFANTASTIC® is driven by a desire to create brilliant customer experiences, which are built from the insight and data executed through our integrated technology and expertise. Widening access to premium beauty and empowering men and women all over the world, we are leading the online beauty movement. Dedicated to delivering the very best in beauty, we also have an onsite blog led by our team of experts. Whatever your beauty concern or question, we have a bank of educational content to help you look and feel fantastic.
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