Do not purchase from here!! I placed my order almost 4 weeks ago, it still has not dispatched! But you bet I've been charged!Order placed on MAY 24th, today is JUNE18th!!I've contacted LookFantastic twice now to no avail. They don't even respond to messages sent from your account so don't bother.And when I reached out on Live Chat the agent said she would make sure it was sent. That was a week ago. LIES. What's worse is if I go online now all the products are in stock and ready to ship within 24 hours on the website! WHAT A JOKE.UPDATE 21st June: Reply here received yesterday claiming that they have sent me a message somewhere? to resolve. No message here on Trustpilot, No message in my emails, and no reply on my LookFantastic account. So I wonder where this magical message is? Disgusted with this cookie cutter "response". More lies again it would seem. Live chat has also been down for 2 full days now.
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As Europe’s number one online premium beauty retailer, LOOKFANTASTIC® is the ultimate destination for all your beauty needs. Carrying over 22,000 products with complimentary worldwide shipping to over 200 countries, we have become the online partner of choice for many leading brands including MAC, Kérastase and Yves Saint Laurent.
With a portfolio of over 660 premium brands onsite, revenue share grown 40% year on year in the last 4 years, making LOOKFANTASTIC® one of the most successful beauty websites globally. With unrivalled technology and a team of world-class experts, we have created over 30 localised sites in as many languages, and attracted over 10 million visits per month in 2017 alone; 71% of which were international.
As we continue to build our luxury portfolio of partners, we are constantly adapting to and welcoming new trends in the industry. With more clean, vegan and organic beauty brands than ever before across skin, hair and body care, we have everything onsite to suit every individual beauty need and concern.
LOOKFANTASTIC® is part of THG Holdings plc, a globally renowned end-to-end tech platform specialising in taking brands direct to consumers across the globe. Using its proprietary technology and infrastructure, THG Ingenuity, the Group enables brands to grow at scale while driving unrivalled value and continuous performance.
LOOKFANTASTIC® is driven by a desire to create brilliant customer experiences, which are built from the insight and data executed through our integrated technology and expertise. Widening access to premium beauty and empowering men and women all over the world, we are leading the online beauty movement. Dedicated to delivering the very best in beauty, we also have an onsite blog led by our team of experts. Whatever your beauty concern or question, we have a bank of educational content to help you look and feel fantastic.
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