Unfortunately I can’t leave no star or even minus stars! Customer service is deplorable. They are very fast to respond but answers are scripted so don’t expect an actual answer to any question posed, this also explains the speediness of response. I contacted lookfantastic customer service as according to tracking, my order delivery was attempted 2 days ago but failed and a call card was left. Thank god for my cctv as I have checked through it and no delivery/courier visited my property much less left a call card. I brought this to lookfantastic attention 3 times and it was ignored each time. Only to finally be told delivery can take up to 21 days so keep an eye out for my order! (It does not mention 21 day delivery anywhere on its website) Surely they should contact the courier to find out what has happened. It is more than apparent that this company couldn’t care less about customers and once they have your money you may or may not get your order they don’t care as they’ve cloaked your money! Roll on Day 21 so that I will receive my refund or take them to small claims court. Please just avoid this company as there are so many other legitimate beauty companies that use legitimate courier companiesto deliver. I will never order from them again and will be spreading the word of the shoddiness of this company wide for all to hear!
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As Europe’s number one online premium beauty retailer, LOOKFANTASTIC® is the ultimate destination for all your beauty needs. Carrying over 22,000 products with complimentary worldwide shipping to over 200 countries, we have become the online partner of choice for many leading brands including MAC, Kérastase and Yves Saint Laurent.
With a portfolio of over 660 premium brands onsite, revenue share grown 40% year on year in the last 4 years, making LOOKFANTASTIC® one of the most successful beauty websites globally. With unrivalled technology and a team of world-class experts, we have created over 30 localised sites in as many languages, and attracted over 10 million visits per month in 2017 alone; 71% of which were international.
As we continue to build our luxury portfolio of partners, we are constantly adapting to and welcoming new trends in the industry. With more clean, vegan and organic beauty brands than ever before across skin, hair and body care, we have everything onsite to suit every individual beauty need and concern.
LOOKFANTASTIC® is part of THG Holdings plc, a globally renowned end-to-end tech platform specialising in taking brands direct to consumers across the globe. Using its proprietary technology and infrastructure, THG Ingenuity, the Group enables brands to grow at scale while driving unrivalled value and continuous performance.
LOOKFANTASTIC® is driven by a desire to create brilliant customer experiences, which are built from the insight and data executed through our integrated technology and expertise. Widening access to premium beauty and empowering men and women all over the world, we are leading the online beauty movement. Dedicated to delivering the very best in beauty, we also have an onsite blog led by our team of experts. Whatever your beauty concern or question, we have a bank of educational content to help you look and feel fantastic.
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