Order placed on January 20, 2026. Order number: 26.340.293.829. Total paid: €2,776.03 – by bank transfer (prepayment / Vorkasse). The main item – a Merida One Sixty 700 III2 mountain bike (€2,526.31) – has never arrived. The small accessories were delivered. The bike: never.
Timeline of events:
Jan 20: Ordered and paid in full via bank transfer.
Jan 29: LordGun sends shipping confirmation with DPD tracking number. Tracking link never worked.
Feb 3: Only accessories arrive. No bike.
Feb 4–6: I contact LordGun multiple times by phone and email. Answer: "investigation with courier is ongoing."
Feb 12: Written statement from LordGun: refund only possible once courier officially confirms loss. No timeline given. I send a formal payment demand (Mahnschreiben) with 14-day deadline.
Feb 16: Another email from LordGun: "investigations still ongoing, please let us know if the bike arrives."
Feb 24: LordGun calls me – a staff member (Ms. Müller) verbally promises the refund will happen "probably tomorrow." I immediately send my bank details. Nothing arrives.
Feb 26 (today): Still no money. Still no bike. 37 days after the order, and 14 days after my formal demand.
Today I formally declared withdrawal from the purchase contract (§§ 323, 346 BGB – German consumer law applies per Art. 6 Rome I Regulation). I have set a final deadline of March 5, 2026. If no payment is received by then, I will file for a court order (Mahnverfahren) without further warning.
My advice to other buyers:
Do NOT pay by bank transfer / prepayment. If something goes wrong, you have no chargeback option. I have spent weeks on phone calls, writing formal letters, and preparing legal documents – for a bike I paid for nearly six weeks ago and have never seen.
Reading other reviews here, this pattern (lost delivery, weeks of delay, vague promises) is clearly not an isolated incident. The 4.5-star average on this profile does not reflect what happens when things go wrong.
I will update this review once the legal proceedings are concluded.
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LordGun. products and accessories of the best brands for bikes, cycling and mountain bike. Competitive prices and excellent after sales service.
