I deposited 500 pounds just before Christmas and then attempted to play again. After winning, my account was frozen right when I tried to withdraw my earnings. They claimed they needed more identification, which I provided, but it’s now been seven days without any updates on my winnings. It appears that winning leads to account freezes and constant ID requests, making the process painfully slow. I've kept track of all communications with the support team, but it feels like a complete waste of time.
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