SCAM WEBSITE - I would give 0 stars if I could. Ordered coat for my daughter, when it eventually arrived it looked nothing like the photo. Entered a long chain of emails with a cheery bot called Charlotte, who offered me 10% then 25% then 30% refund or ‘store credit’ for 50% value with no return. When I insisted I wanted to return it and quoted their policy of a full refund including return shipping costs for items which are faulty or incorrect (this was both, it was very poor quality and not as described) they refused saying they had reviewed the photos I sent and it was the item I ordered and I could return it at my own cost to a random address in China (and would have to be tracked delivery). I have given up with them and am now pursuing a refund via my bank. The cost was advertised as £65 reduced from £120, what I received was barely worth 65p!
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