louisecarmen.com

4.9
4.9 Based on 161 reviews

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Beni
To all thinking about getting a Louis Carmen journal don’t!!

To all thinking about getting a Louis Carmen journal please save your money. I believed the hype and bought an Honore in plum. When I received it there was a damage in the leather done while cutting the rivets and the colour had black lines running through. After contacting and emailing customer service via instagram and customer support I finally got response after couple of weeks. I sent it back for exchange. After a lot of chasing from my part I got it replaced and sent back to me. Unfortunately the replacement isn’t any better. They messed up my order and instead of gold rivets that I had originally they’ve used silver which I absolutely hate and the shade of leather looks nothing like burgundy/plum. It looks more like burned red. I’ve been told that it will develop a patina and the shade will become more deep but I’m very upset about the rivets mix up.Overall I’m very dissatisfied with my journal and disappointed with the whole process. I ordered it originally on the beginning of September. It took many weeks of patiently waiting for replacement and ended up with them messing up the journal. I regret ordering it in the first place. It’s definitely not worth the money and the customer service is extremely slow and poor.

1
Date of experience: Oct 14, 2025

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