I wish I’d checked the reviews before ordering over £100 worth of product during the Black Friday sales. The items were never delivered and I am having back and forth conversations with their customer support team to get a refund. Each time I’m made to fill in a PDF form because they aren’t fully happy with how I’ve submitted the order information that is fully available to them already on their system. They are making it extremely difficult to obtain a refund for an order that was not received. There was no evidence or photo from EVRI to show that the order was delivered, also I was unable to track or raise an issue with the courier. The pdf contains accusatory statements. ‘I agree to co-operate with the carrier’s security and/or the Police in the event of any investigation into the missing items’‘ I believe the above declaration is true to the best of my knowledge and belief. I understand to make a false statement will lead to any refunds/ replacements being rebilled, all associated accounts permanently closed and could also lead to prosecution.’I will raise the issue with my bank as they are clearly not going to refund for the missing parcel
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Haircare and Tools for a lifestyle of self-expression and hair rebellion against conformity + the mundane. amika products are straightforward, fun & dependable.
