BUYER BEWARE!!! This is the absolute worst and most disreputable company I have ever had the sheer displeasure of encountering as a consumer. The other reviews here echo my recent experience. I only wish I had stumbled upon this site prior to paying for a mediocre product and enduring awful [so-called] customer service. Know that if you opt to do business with Love & Bikinis and wish to do nothing other than return an item you will first have to submit a request to do so. Should you then not receive a label from this company and/or need help with your return, and should you have the great misfortune of requiring what they call "customer support," you will have only the option of emailing them. There is no phone number listed on their website (neither is a phone number attached to this business available anywhere, as I would soon come to find); and no option for a live chat. Just an email address. You will then find that no representative from the company answers you and most certainly not within the stated twenty-hour response time promised on their website; and then, for the most part, not ever. Not until you email them continuously and threaten to escalate the matter with your credit card company and with consumer affairs agencies will you then, maybe, after nearly a month of trying, hear from a nasty, willfully unhelpful company representative whose sole job seems to be gaslighting and generally making it impossible for you to return the unwanted item. Your basic questions will go unanswered, even when you reply to these messages (some that come late at night and are borderline menacing to the point of causing you emotional distress) right away. Then, after once again receiving no response, and most definitely well past their "twenty-four hour" promise--again, you will email...again. And again. And again. Should you make it through this gauntlet, your reward for finally effecting the return, assuming they "approve" it once they have received the item (I'm still waiting on this) will be to remain trapped in the seventh circle of Love & Bikinis hell because this company, unlike nearly every other comparable bathing suit company and department store in the known universe, only allows exchanges and store credit. (You'll likely not learn this until you go to initiate a return, and the reason you won't know is because they very intentionally keep this rather important piece of information hidden in plain sight.) Should you inquire about this policy, you will, in a rare email appearance by a customer service representative, be treated to a condescending and obnoxious lecture about hygiene. One wonders then why, for example, every single one of Love & Bikinis' direct competitors--including, but not limited to, You Swim, Hunza G, Reina Olga, One With, and Miracle Suit--all offer refunds on full price items returned with tags on and hygiene strips in place. Given this, one must wonder that if Love & Bikinis is so hyper-focused on "hygiene" what it is that they do with returned merchandise in order to shield other consumers from receiving bathing suits that have previously been tried on and returned. Do they burn them? Recycle the materials? Are we to believe that every single bathing suit they send to every single customer is brand spanking new? This is yet more obfuscation on the part of this awful company that somehow gets great reviews in established publications, like New York Magazine--reviews that sadly lead consumers into the Love & Bikinis lion's den. While I did not ask for a refund at the outset of this long, time consuming, and upsetting process, merely for some guidance about returns, I did finally request a full refund for the horrible experience and inexcusable waste of my time. They never responded to that particular request, but based on their comportment to date, in the absence of any apology, and as evidenced solely by their shameless contempt for the consumer, my strong sense is that if they don't find a way to "reject" my return, they will never grant me that refund. They simply do not care. In my last communication with the representative--still via email, even though early on in the process I requested a phone call, I asked for the business phone number of the company's owner so that I could discuss my experience with them. In return I received...the owner's email address. I've little reason to believe this email address leads to a real person, let alone to the owner, however I have sent an email to that address requesting a call at a mutually convenient time. If past is prologue, I won't sit by the phone. If you haven't purchased from Love & Bikinis yet, for the sake of your wallet & sanity, run away as fast as you can. For others for whom it is too late, know you're not alone.
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