I purchased several Brass Bee / Love Handles switches and sockets, and the experience has been a series of avoidable failures. The issues weren’t isolated they appeared across different units and different rooms.Every electrician who looked at the installations made similar comments: they frequently encounter problems with these products, typically related to low-quality componentry and poor internal design. In my case, that aligned with what we saw, flickering, intermittent faults, and fittings that didn’t appear to hold connections securely.We also discovered that their switches were incompatible with several common LED drivers, forcing us to remove them and purchase another brand that worked immediately with the same setup.Worse still, the extremely expensive USB-C and power outlet combination units failed in under a week. They simply stopped delivering power.When I approached customer service, I received no support. No replacements, no troubleshooting of substance, and no accountability. The tone was dismissive, and the company showed no interest in resolving the defects.Between the repeated failures, the feedback from multiple qualified electricians, and the complete lack of customer support, I strongly advise avoiding these products. The designs may look nice, but the reliability and service behind them have been the worst I’ve experienced.
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We are the UKs biggest and best supplier of Ironmongery products and Access control specialists. No job is too big or too small and our team of trained professionals has all the experience needed for any project. If you have specific fire or anti ligature requirements we can assist. Get in touch today on sales@lovehandles.uk.com
