Nightmare! Ordered four shirts on 9/13 from sale they ran.Reached out after a week.They claimed longer processing times from sale and warehouse move.Reached out after another nearly TWO weeks.Claimed it was an issue with their “printing team”.Asked if I preferred to wait or cancel and ship the rest of the shirts.I didn’t answer. Two days later I get a notice they canceled and refunded that item without me knowing and shipped part of my order.I reach out.They now say it’s due to an “inventory issue” and not only are they canceling the one shirt, they’re canceling another and refunded it.In same email, rep offered a free item of my choice to “make things right”.Link he sent isn’t working.I reach out.No response.I reach out again.Now a different rep responded and claims they offered either a refund OR a free item. Wrong. I didn’t CHOOSE the refund. They refunded when they messed up and realized they sold more than they could keep up with in their sale and got themselves upside down, therein screwing me (and I’m guessing TONS of other people!) over, just based off of reading 10 recent reviews.What. A. Nightmare. Of. A. Company!You try to shop small and it smashes in your face and here we are TWENTY SIX days post order today on October 10 and I have ZERO items and continued empty promises. YUCK. Bad business practice.It’s simple, if you can’t keep up with your sale - STOP PROMOTING IT every second post on social media and catch up and send the sales you’ve already made. You got in over your heads and got upside down and gained and lost customers like me in the blink of an eye because of your shady business practices! And yet the posts keep coming up over and over on socials.Don’t run a sale you can’t keep up with. And for the love of God, follow through on your promises. Goodness gracious, what a HORRIBLE experience!EDITED TWO HOURS AFTER POSTING TO ADD: they are not willing to make it right. The rep I’m dealing with today is claiming they could only offer either a refund OR a free item, when that is CLEARLY not what the email with the offer inside said on Wednesday. I want them to honor the offer and they won’t. Sorry, you don’t get to make a clear as day offer and then take it back four days later when your customer service finally responds and says, whoops - that’s not what we meant. Nope. The email clearly stated: ”To make it right, we'd love for you to choose a free item of your choice as our way of apologizing. Simply login to your account and follow the steps in the email to claim your free item. The link to the offer is here.” Nothing about a refund OR a free item.And at this point, he had already refunded my item without me knowing it!!!! After telling me a couple days prior it was a printing issue. Holy nightmare!It all just seems so shady and unethical! And the unwillingness to follow through and honor an offer your rep gave me, even if he misspoke and that’s not what you usually offer is a HUUUUUUUMONGOUS red flag!!!!!
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Love in Faith apparel brings faith to fashion while sharing the love of Jesus. We are a Christian family business and 100% of our items are shipped within the United States. We live everyday behind the meaning of our Faith Cross Design and strive to grow.
