This review is posted as a formal record of defects, safety failures, and Lovell’s refusal to rectify them.Lovell incorrectly installed the boiler, leaving us living with an unsafe appliance for approximately 12 months. When a British Gas engineer attended, the boiler was formally deemed unsafe, and the engineer confirmed that the defects were installation related and required rectification by Lovell. Despite this, and despite Lovell speaking directly with the engineer who identified the faults, Lovell refused to carry out immediate remedial works and left me responsible for resolving an immediately dangerous situation. Notably, Lovell subsequently attempted to argue and are continuing to argue that certain boiler installation components, including the flue clamp, should have been identified and reported by me at or shortly after legal completion. This position is wholly unreasonable. Boiler casing and flue components are specialist, safety-critical elements that a homeowner is neither qualified nor permitted to inspect. Expecting a lay homeowner to identify defects in concealed or technical gas installation components demonstrates a fundamental misunderstanding of gas safety responsibilities and further highlights the lack of accountability shown in this case.This constitutes a serious failure in duty of care and compliance with basic safety and installation standards.In addition, Lovell failed to correctly install plumbing and fitted appliances throughout the property, resulting in repeated and significant damage:Kitchen pipes were not properly attached, causing a full property flood.The washing machine and dishwasher were both incorrectly fitted, each causing separate flooding incidents.Pipes within the toilet cistern were insecure, came loose, and caused a bathroom flood.The garden doors were incorrectly fitted.The property was handed over with broken garage grates and missing roof tiles.Prior to handover, a toilet seat was broken and has remained unresolved for over 12 months, despite more than five visits. This demonstrates an inability or unwillingness to properly diagnose and rectify even basic installation faults.These issues indicate systemic poor workmanship, a lack of quality control at handover, and ongoing failures in aftercare. Many of the defects were foreseeable, preventable, and directly attributable to negligent installation.Lovell’s continued failure to remedy known defects within a reasonable timeframe, particularly those affecting safety, has caused property damage, distress, disruption, and a complete loss of confidence in the integrity of the build. A new-build home should meet basic standards of safety, habitability, and workmanship; this property did not.Based on the extent of defects, the length of time they remained unresolved, and Lovell’s refusal to accept responsibility even when presented with professional evidence, I would strongly advise prospective buyers to exercise extreme caution and be prepared to use your annual leave trying to fix issues.
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