I’m afraid that I can’t recommend Love Orchids.I ordered an orchid for a friend’s special birthday. I paid for specified day service (5 days away). On the day that the item was supposed to be delivered, there was no sign of the delivery at 3pm (I checked DPD app). I tried to contact Love Orchid. They are not contactable by phone, so I emailed. They finally responded at 9:38 the following day, with a bland apology and refund of the additional same day delivery. I felt that this was the bare minimum. I have asked for the reason for the non delivery of this important item and have not received a reason. They have not replied to my putting this in to a complaint either. The orchid arrived the day after and whilst it a nice orchid, the failure in service would mean that I would not use them again. An acknowledgment of the issue with a small refund on the item or money off next orchid would have gone a long way.
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We spread soul-lifting joy by delivering high quality, beautiful orchids direct to your door🌷
Proud British Family Grower with 60 years experience
