Avoid Them – Shocking Customer Service
Purchased a caravan last year and was keen to return to Lowdham’s for annual service and ensure warranties were in place as new keeper.
• Service booked (agreed Monday drop-off Friday collection).
• Dropped off ok, rang Thursday and not a clue, all day phoning.
• Collected Wednesday after additional annual leave booked ☹
• The service found that the heating system had leaked due to the drainpipe not correctly exiting through the floor but instead pushed back up inside the caravan where it then failed with system fluid leaking unseen under the kitchen & oven units.
• Service recommendations: return vehicle after 3 months for a repeat dampness check. As the caravan has been fixed and all residue fluids cleaned away.
• Returned Home: To find the following:
• Motormover refused to engage on offside, I spent an hour in the rain on the floor.
• Finally parked, found the roof extract screen jammed. Removed and an hour fixing.
• The toilet bowl was disgusting, a black spotted mess.
• On the second time of locking of the caravan the main door lock failed – OMG.
(the caravan was in better condition before going for the service).
• The Damp: on investigation/removing kitchen panel to carryout damp meter testing under the oven area was swimming in fluid!! On removal of the door mat tray it was swimming. How on earth was this supposed to dry out over the next three months!! Another 4 hours cleaning up the missed fluid!!
• Lowdham’s have reported the damp issue to Swift as a result of trying to claim the drainpipe fixing via warranty, this was refused by Swift. But now my caravan is now officially recorded is damp!!
• Lowdham’s have totally missed my point: That at the time of pre purchase/service checks the incorrectly positioned heating system drainpipe should have been rectified.
• Customer Services: Rang and they were totally disinterested that as a 65-year-old I’d spent 6 hours struggling, ignored all the above issues stating bring back in 3 months and totally unconcerned the other items raised.
• I emailed next day requesting advice on whether the lock is covered by warrant and my displeasure of the overall experience.
• Over the following week Lowdham’s have not returned my calls, emails and basically avoiding all communications I write this review.
I cannot express how disappointed of Lowdham’s and the sheer lack of customer service.
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From our beginnings over 50 years ago on a small three quarters of an acre site selling caravans, Lowdhams have always strived to make the “Lowdhams Difference”. Today, Lowdhams is the premier retailer of new motorhomes, campervans and caravans in the UK. And with every motorhome, campervan or caravan we sell, we strive to bring our customers an exceptional experience.See more
