UPDATE: We received a phone call from the newly appointed Customer Experience Manager, who was very understanding and agreed that our after-sales experience was not up to standard. It's encouraging that they recognize this and are working to improve customer relationships. He promptly addressed the missing part issue. Review: We purchased a camper from the company in summer 2025. The sales representative was very helpful. We discovered some minor issues, which were supposed to be resolved before delivery. The handover was not ideal, taking place in the rain instead of under cover. Although some work was done, not everything was ready upon pickup, which was disappointing. I had to do some improvements myself. We encountered issues with the electrics and multiple attempts to reach the service department went unanswered. Additionally, a promised part is still missing despite follow-ups. Once payment is made, support seems lacking, which is unfortunate given our initially positive experience.
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From our beginnings over 50 years ago on a small three quarters of an acre site selling caravans, Lowdhams have always strived to make the “Lowdhams Difference”. Today, Lowdhams is the premier retailer of new motorhomes, campervans and caravans in the UK. And with every motorhome, campervan or caravan we sell, we strive to bring our customers an exceptional experience.See more
