I collected my caravan today from Lowdams following a service, however due to a miscommunication from a service advisor the "advisory" fault he reported to me over the telephone turned out to be a major safety issue, making taking the caravan away totally unsafe. Fortunately on this occasion I was being dealt with by the super efficient service advisor Jenny, she arranged for the workshop manager to come over to discuss the issue and the work required. He arranged to get the caravan back into the workshop and do the necessary work straight away.
So a big 5 star review and thank you to both Jenny and the workshop team.
All told what would have been yet another trip to pick the van up and a disappointing experience with the service department, it was saved by Jenny's proffesionalism.
Also worth a mention is Sally the service receptionist who fields the never ending stream of telephone calls. She is both super friendly and super efficient.
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From our beginnings over 50 years ago on a small three quarters of an acre site selling caravans, Lowdhams have always strived to make the “Lowdhams Difference”. Today, Lowdhams is the premier retailer of new motorhomes, campervans and caravans in the UK. And with every motorhome, campervan or caravan we sell, we strive to bring our customers an exceptional experience.See more
