Horrible Customer Service - Unethical After I filled out my details online on their website an agent called me and discussed the courses I wanted to study. He confirmed availability and asked me make payment for 2xACCA papers at £795x2. I went ahead and made full payment. Next day he came back and says the "academic head" would only approve me doing of these courses and not 2. So I agreed and was promised a refund for one course as I have already paid for both courses in full. Its now almost 3 weeks and they have not yet paid back the money that they themselves tricked me to pay in the first place! Lots of emails back and forth, most emails from LSBF refunds team are full of mistakes, which I have to point out and then they resend correct info. Example - please fill in a form by clicking on this link - and the link would not work as they would just send a CHATGPT copy paste link. What sort of inefficiency are these I have no idea. They have given me excuses like "the senior team is going to have a meeting for your refund tomorrow". Its £795, senior needs to have a meeting for it!!?? They should be keen to payback asap to save their reputation but they are resorting to these kind of excuses. Disgraceful!
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London School of Business and Finance offers a range of innovative education programs:
UG, MBA, ACCA, financial courses, etc.
LSBF offers programmes via on-campus and online learning platform, which allows students to study anywhere in the world.
