We had a leak into our flat from the flat above .
The owner of the flat above did nothing to sort it for about a month, we had 11 leaks in total before the matter was resolved.
During the entire period the Regional Manager Louise Burnett didnt do much to help us in this case where the property above was in disrepair, owner was not in a hurry to stop the leak and despite the lease stating is their responsability to take action when a property falls into disrepair they completely ignored the terms of the lease, they were not even aware of the wording of the lease, no one in their office seems to be aware of their obligations. We only had action afetr we contacted the Managing Directors of the company. Now our flat is in need of decoration and Louise has completely fobbed us off, they are not providing the details of rhe owner above and she is not willing to contact him to arrange the decoration . she is forgetting her salary gets paid by the leaseholders through service charges. I advise everyone to start writing directly to the Managing Directors , file an official complaint and then go to The Property Ombusdman for a complaint as they offer compensation for the inconvenience. Once the management sees due to Louise lack of lease knowledge or service company has to pay compensation for every complaint to Property Ombudsman her employment in the company may be reconsidered .
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LSH Residential is an established property management company specialising in Leasehold, Private Rental, Block and Estate Management. Operating throughout the country, we work with many regional and national developers. At LSH Residential we take a flexible approach to Leasehold and Estate Management to support your needs with the service you require using our extensive leasehold knowledge. We can offer a bespoke service for Resident Management Companies and Freeholders and will work actively on your behalf to protect your interest and investment.
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