I ordered the Letherren Maxi Dress from Lucas & Grace (listed as New York / Netherlands company) and was extremely disappointed. The dress I received looked nothing like the photos on the product page — the fabric quality, fit, and overall look were significantly worse than advertised, and it felt cheaply made.What made this experience even more frustrating was the return policy. Despite marketing itself as a New York/Netherlands-registered brand, returns must be shipped back to China at the customer’s expense, which is expensive and inconvenient. They also require customers to send photos of the item before approving a return, which is not normal for clothing retailers and seems designed to discourage actual returns.Their customer service was inflexible and ultimately offered only a 15% partial refund, which does not reasonably address the fact that the item is misrepresented. Exchanges and gift card options were pushed instead of fair compensation.I would not recommend this company. The product quality and return experience do not match how this brand presents itself, and the whole process felt misleading.
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