DO NOT ORDER IF YOU MAY NEED TO RETURN.
DO NOT ORDER.
I purchased a bridesmaid dress from this company. While the dress itself was lovely, the bride ultimately chose a different option, so I needed to return it. The website states that returns are accepted, but what they don’t clearly disclose is that you’re required to ship the item back to China at your own expense. The return shipping cost is hundreds of dollars which is more than the dress itself.
When I contacted customer service, they responded promptly, but their only solution was to offer me a 25% refund if I kept the dress. I don’t want the dress, and now I’m stuck with an item I can’t use and a significant financial loss.
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