Have purchased with Lucchese several times. They have been good until now. Placed an order and for boots and belt via website. Paid $55 for next day air via UPS based in rep advising they would go out same day. Now it looks like order won’t be fulfilled for at least 4 calendar days with the order arriving 5-6 day from purchase. Not a huge deal, but don’t pay for next day air with them. To make matters much worse I have called and emailed their customer support with no response inside of their stated business hours. Recording says reps are unavailable. Ultimately I will undoubtedly be out the $55 for shipping because Lucchese surely won’t take care of that. Whatever. However, they will be getting a few thousands dollars in merchandise returned, losing a customer that would have Patronized their business for many more years, and losing a promoter of their business since they can’t even answer their phones. Good products. Very poor service. Would expect more from a company whose entry price point starts around $600.
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Premium leather boots and shoes. Celebrating craftsmanship and the adventurous spirit since 1883.
