I recently ordered two pairs of boots based on my satisfaction with a pair of ropers I bought 15 years ago and still enjoy wearing them. Juan, from the gateway store, had what I wanted. He told me there was no difference in size between a 14D roper and a classic. There is a huge difference. Your website shows a calf of 15 ¼” for Dora size 8; it was exactly 14”. That is an entire 1¼” off-spec. My wife’s calf is 14¾”, so it should have worked with a ½” to spare. Mine, I struggled to get the boot on and took several minutes with help to get it off. I paid $109.82 return shipping to find out his and your website info was wrong.Today is Wednesday, mid-day. I texted the manager to find out when my refund was going to happen. He said they would call me for my card info when they received them. I sent him proof of delivery, delivered two days ago in the am.Lucchese has gone downhill in service and product quality.
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