Twice since June of this year I have left a 1 star review for the boots on their website and twice, I’ve confirmed the review and they have NEVER once posted any of them! VI live in the UK, husband is from Houston and I searched for a year for the perfect cowboy boot. The bad omen started when it took them 3 weeks from placing the order and to them actually shipping them, which took so many calls and emails from myself and my husband, who works on an island off the coast of west Africa, to keep chasing them to find out what was going on! My husband bought these as a gift and what an awful nightmare. Laurelie NO.M4951-NA-B-6 was what came out on top for everything for me and the look of them. I knew that I would have to pay the $150 delivery charge via DHL. I have a shoe wardrobe filled with designer shoes and never once have I had to return any. When I received these, they were very badly made. The heel on these have a dancers Cuban heel! They are AWFUL! Nothing like heel that is advertised! The inner side of the heels angle inwards instead of outwards in the photos and make them a lot smaller than they should be…by centimetres! The inner heel should angle outwards and start after the boot seam..not my pair…they start way before the seam and make them like a dancers Cuban heel, quite literally! Awful to wear when I tried them as well, as the boot is far too top heavy for the size and narrowness of the heel and my ankles wobble all over the place, so very unsafe to any wearer, as they heal is far too narrow and short and stubby. I was told I could return them, but I would once again have to foot the delivery charge, even though it was a manufacturers fault and NOT MINE! I was in tears when I first saw them. When I finally managed to get hold of someone on the phone, I was in tears with them as well I emailed them all the photos and they did not once comment on how bad they or that there was anything wrong with them in comparison to what they had advertised. How could they get it so wrong?!? Even the person that was attaching or crafting that heel on the boot, must have realised!! They are very badly made. Not worth all the money they are asking for. The leather was Scuffed around the tops as well. They literally hide ALL their negative reviews because they are so bad to what they are actually shipping out to customers. I very much doubt the positive ones on their website are true/genuine comments actually made. These are now hiding in a corner in my shoe wardrobe, never to see the light of day ever again. My sister wouldn’t even take them as a gift as she said they look nothing like a cowboy boot and said the heel actually look deformed in comparison to what is advertised. Ugly is what she actually said, as well! Another reason I went for this company is that I’m actually half Italian. Most of my designer shoes are actually mostly made in Italy (red soled shoes, especially). Im sorry to say and you can just not compare these to that now, how they were when the company first started as they are in no way in the same league as what they think they are and nor longer made by Italians with the craftsmanship seen on on these boots. Shockingly, deceiving company and even more shockingly deceiving photos on their website and to their boots sold. You would have thought when they are sending any product out like these, especially more so, overseas to the UK, they would have at least checked them over because, if someone had of actually done that..they would have seen the heels were-not as they should have been and should never have been shipped or passed any type of quality control! Avoid this Company at at all costs! Literally! If I could upload the photos of what I have, I would, but there is no option to, which is very very disappointing. If you saw the before and after, or what you should receive and what you don’t actually get, you would see that as a great excuse as not to buy anything from them. I leant the hard way! Stay well clear!I’ve only done a couple of reviews on trust pilot in my life time, because I’ve had to use them rarely and only when companies like this, think they can get away with it and need to be genuinely told and warn the customers, they are selling products that’s shouldn’t be sold and is unfair, is when I get on here. Hiding r negative reviews on their website, and people have to come on trust pilot to share them Is a huge sign how much they are misleading customers.ALSO, notice that ‘Laura’ is only replying to only the ‘positive’ (if at all genuine) reviews and NEVER to any negative comments, which their are sooo many of, so still being ignored!I have managed to upload a picture of the heel and boot as my profile picture, so you can see how little the heel is, compared to what they have advertised!They also reported me to trustpilot, saying my review here was a scam! I had to send copies of my receipts! I was shocked.
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