lucchese.com

3.7
3.7 Based on 141 reviews

Premium leather boots and shoes. Celebrating craftsmanship and the adventurous spirit since 1883....

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Beatrix Turner
Poor craftsmanship and customer service

Wow after reading all of the one-star reviews from the last year, Lucchese must be being managed and run by someone new. The reviews from a couple of years ago vs. this year are night and day. I ordered the Priscilla exotics and the first set of boots were scuffed and so I returned those thinking it was just a one- off. I also worked with David Cabral as a lot of these other unhappy clients did. The second set of boots arrived with a crushed ankle. Both of the Lucchese boxes were dusty when they arrived- dusty enough I had to take a damp cloth to it before I opened the box not wanting to ruin anything. I wish I could upload photos here. There is something fishy going on with this company. I think they are fulfilling online orders with outlet store bound merchandise. I’m not going to keep spending upwards of $2,000 to keep finding out though. It’s so heartbreaking because they could be such incredible pieces.

1
Date of experience: Aug 26, 2023

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