There was a time when I loved Lucchese, they made a top quality, comfortable boot and had impeccable customer service. Those days are gone. With a recent purchase, I discovered that both quality of workmanship and customer service has deteriorated to a disgusting level. The boots were originally delivered in an unsatisfactory condition with damage to a heel. Emails and phone calls go unanswered. I arranged for an exchange on line, returned the original pair, sent an email asking when I could expect the replacement to be sent out. I did receive an email back on this, suggesting that I may need to wait up to two weeks after they receive the original pair back before they send a replacement. Follow up emails and phone calls again went unanswered. When I received the replacement pair, they were in a near similar condition as the first. SMH. I am completely saddened by how their quality and service had dropped. I will never order another pair from them, and I am sure Mr. Lucchese is rolling in his grave.
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Premium leather boots and shoes. Celebrating craftsmanship and the adventurous spirit since 1883.
