I bought a beautiful pair of Luchese boots. I kept them in the box for a while before wearing them because of moving. When I wore them, they cut the right inside ankle. There is a sharp, protruding place on the seam at both inside ankles. I wrote Luchese, explained what happened, and sent them a picture of the boots and the sore on my ankle. I received a standard warranty reply and I contacted the customer service representative that wrote the reply to my second inquiry and said I wasn’t expecting a sharp, protruding place on boots as good as Luchese. When he asked if he could help me, I wrote a third email and asked if they could repair or pad the bad places in the seam. I told them I am a diabetic and can’t wear something that cuts my feet. The two sharp protruding seams can be easily felt. He didn’t answer my third email. Not what I expected from Luchese boots or their customer service.
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Premium leather boots and shoes. Celebrating craftsmanship and the adventurous spirit since 1883.
