lucchese.com

I have 19 pairs of Lucchese boots. Don’t buy from these clowns.

I have purchased 19 pairs of Lucchese boots and have grown to absolutely loathe this company. Quality control is nearly non-existent, and then the people working there try to normalize it by using the excuse that it’s handmade. Handmade implies a certain level of attention to detail, but Lucchese uses it as an excuse to justify some of the sloppiest work I’ve seen in the industry. I have had boots with crooked heels, boots with leather dye on the outsoles, one with a miscut piece of decorative leather on the shaft that literally peeled off the first time I put the boot on… they cut the strip of leather, an inch too long, but stitched it like it was cut appropriately, and then glued the rest. I received one pair with lining material, bunched up inside, which create an unnatural crease in the top of the boot. Exotic hides almost never look as nice as the boots pictured on website. Heel and shaft lengths listed on the website are almost never accurate.Worst of all, to me anyway, is that Lucchese offers no apologies for their shortcomings, they have ridiculous warranty repair wait times and they simply don’t care how unfair it is to the customer. To me, it’s borderline insulting after spending so much with them. There are BETTER boots out there for half the money and they’re available from multiple manufacturers. Better construction, better lining materials, better people standing behind them. Lucchese does have some very cool and unique styles and that’s the only reason I bought so many. There’s absolutely nothing special about the fit or construction, and the company itself flat out sucks. They have had the same CEO for something like 25 years…this poor dinosaur of an executive is apparently still coming to terms with the advent of the internet, much less the idea that you can no longer get away with treating customers like dirt. And apparently their retailers aren’t treated much better.My advice to those who get screwed into waiting months for repair of boots you just bought: FILE A CHARGEBACK WITH YOUR CREDIT CARD ISSUER. Lucchese can have the most ridiculous terms they can come up with, but they’re bound to the credit card company’s terms when they take your money!

Date of experience: Mar 02, 2023