lucchese.com

3.7
3.7 Based on 141 reviews

Premium leather boots and shoes. Celebrating craftsmanship and the adventurous spirit since 1883....

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Duke H.
Poor quality control

Update on my exchange. They sent them out promptly but what the heck? Another boot that has a cut in the leather. I mean Dadgum this is pretty sad. Instead of an exchange I’m debating on just a full refund. Where is the quality controll?!!!Updated: I worked with a customer service person who has bent over backwards to help me out and get the color I wanted. Seems since my express of images and color they will be I dating the website to show a more accurate color. I do understand things are hand stained but the extreme variance in the darkness from what I received was huge.Exchanged the boots for a different make. Fingers crossed these are the ones. As of right now 2 stars. Received my Luke boots with a staple in the side of them and they were also to light of color compared to the website picture. They are supposed to rectify my issue and if they do I will update. Never paid this much for a pair of boots. Couldn’t believe a company of this caliper let a boot out like the one I received.

2
Date of experience: Feb 04, 2020

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