I ordered a skirt in an XS, using their size chart. The skirt fit more like an XL. It was crazy big. I called for a return. He said he'd refund me for the shipping cost, and he did. He also sent me a prepaid label for the return. Lucky Brand saw I was refunded for the shipping cost, and tried to only refund me for half of what I paid for the skirt. The customer service agent was very argumentative and actually HUNG UP on me. Who does that?? The next agent I spoke with understood, and he finally refunded the rest of my money. Only order from this company if you hate yourself and want to spend a ridiculous amount of time dealing with 1 stupid skirt return.
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