Lucky brand online purchase: Ordered a pair of men's size 32/32 knowing the size was correct. They shipped a miss tagged pair of 40/34 jeans. How do I know? Because I have a tape measure. Called customer service to exchange and they said I had to pay for the return. The person on the phone asked how I know the size was wrong... and that maybe that style runs large. OK. Runs large 32 that measures 40?? So I took the jeans back to a store to exchange and the store is not allowed to honor the 15% discount I got from ordering online. So I had to pay 15% more to get what I already paid for. Had I known that would have just returned and disputed the $8.00 return charge. People at the store are nice. ONLINE CUSTOMER SERIVE IS NOT. THEY DONT CARE ABOUT YOU. I say this is UN-LUCKY online.
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