Placed an order with Lucky brand on 9/1/21. On the 9th, no shipping email came so I contacted them via chat. Chat says the order number did not exist, despite the email confirmation containing the number and all items ordered (with pricing). I was told that they would price match, but they would not resubmit order via chat and provided me with a phone number. Over the phone, they refused to price match the order and offered me 10% off. They offer 15% on the website! I insisted to speak to someone higher, and the “manager” would only offer 20% off and absolutely nothing else (including an apology). There were 4 items that are now out of stock. Pitiful poor business practices have lost them many customers!
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Official Website of Lucky Brand Jeans. Shop our entire line of Womens Jeans and Mens Jeans & Graphic T-Shirts.