Placed order online - Received an item I didn't order 10 days later. 4 calls to customer service and online chats to get this resolved each end the same way: You will receive a UPS return label within 3-5 business days. (? What century are we living in ?) Once the return label is received I will need to drop off the item at a UPS store to return. (10 days maybe to process?) Once the return is received and processed by Lucky within 3-5 more business days my refund will be issued. So now going on 30 days. And at that point I can choose to re-order and hope this time I receive the correct item.As I understand it, you are under no obligation to return an item you did not order.. (Which I gladly would have done at the beginning of this process if it hadn't turned turned into such a lengthy drawn-out nightmare, or if they shipped the correct item right away.)However a seller is legally obligated to either issue a refund, or ship the item that was ordered if the correct item is never shipped / received.In the age of Amazon and other really streamlined online retailers it is pretty crazy to be so far behind.. and to back up the absurd online shopping experience with terrible customer service.
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