The jeans I ordered are completely ill fitting. Awkward irregular fit, not actual length as ordered. Started a return online yet no confirm email regarding return. Called customer service and I swear the agent (a young woman I had to spell everything out for) could not have cared less about helping my situation and honest to God she sounded like she was drunk or very stoned. The most incompetent customer service agent I have ever encountered "what do you want me to do about this?" "um I dunno what a QR code is let me look that up" I communicated that we need a QR code or 'return confirmation' email which was not generated per the webpage. She acted like I was inconveniencing her and that I asked for the theory of relativity. Are these people serious? Is this company for real? Does someone actually pay this girl to represent the company? I hesitate returning anything via mail because they are so untrustworthy and going downhill nowhere fast. Do not waste your time w/ this company and their atrocious customer service online. Be wary of calling that 800 number because you will get nowhere fast and they have the most inane lunatics answering their calls. If you must buy their product, only shop at their actual locations, don't resort to online shopping with them, you are met w/ unsavory results each and every time.
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