If I could give zero stars, I would. I made a large order during a major sale. Lucky Brand completely missed 4 out of the 13 items and charged me the full amount. They never sent any communication that the 4 items would be cancelled from the order, nor did they give notice that the order would be split into multiple shipments. I talked to customer service, and they said the items were not shipped due to low stock. They gave me a "request number" for a refund for the 4 missing items. It's been 3 weeks and about 10 emails with customer service, and I am still waiting on this refund. To make matters worse, I went in store and returned 6 of the 9 items I did receive. The clerk shorted me $114, which I did not realize at the time. This company's order and refund tracking is HORRENDOUS and I will NEVER purchase from them again!!!
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