I am both a VIP member and long time buyer both in store and on-line. Between December 2022 through January 2023 I have had four on-line orders cancelled for unsubstantiated reasons: (1) they are out of stock of an item; however, the website shows they have the item available and when you reorder you pay a higher price; and (2) there is a "billing" discrepancy in your credit card. In order to log into your account a user must enter a six digit number assigned by Bolt sent through text message or e-mail. Bolt partners with merchants (such as Lucky Brand) to power the checkout for their online stores. I contacted Bolt who confirmed I passed their security checks in addition to contacting my credit card company that my billing and mailing address are fine so there is no reason LuckyBrand should decline my orders. LuckyBrand opened multiple case nos. including 72459478 (Debbie) but never get back to you. As as long time buyer and loyal customer I am disappointed in LuckyBrand and their apparent manipulation of prices. I have a multitute of e-mails of cancelled orders and case numbers none of which received a response. I also opened a BBB complaint today assigned #18879102. Of note is LuckyBrand is not an accredited BBB company.
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