If I could give zero stars, I would. I ordered online - paid $10 for shipping for 2 shirts - items were due to arrive in 3-6 days. 10 days later - nothing had arrived. I had emailed customer service several times - and got nothing but a complete runaround. I could tell email was outsourced to a third-world country. One rep would say one thing - and another a completely different thing.I finally called customer service this morning and actually got a live person. They [supposedly] processed a refund for me but indicated it would take 7-10 days to show up on my debit card! I'm sorry - this is criminal. I'm betting that refund will not show up. Don't shop with Lucky Brand online. What a rip off.
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