luckybrand.com

Lucky Brand Men's Underwear is Too Small and Poor Quality!

I bought Lucky Brand Men's medium 32-34 waist size underwear at Winners (TJMAXX) in Canada. What a mistake!They fit about a size smaller and are too tight for me. I'm constantly pulling them down and pulling them up to adjust them. Not only that but the quality is noticeably poorer than the other brands I bought. The cotton is pilling after very few washes. Smaller and worse quality than the Kangol and Silver Jeans Men's 32-34 medium underwear I also bought at Winners for the same price!I'm confused why they call themselves Lucky Brand. I consider myself highly unlucky to have had faith in the brand being the same quality and size as the Kangol and Silver Jeans underwear I also bought there.I then contacted Lucky Brand USA and they said I have to deal with Lucky Brand Canada. I then contacted Lucky Brand Canada, and they said I have to deal with Lucky Brand USA. I then contacted Lucky Brand USA again who said I have to deal with Lucky Brand Canada. It is obvious neither Lucky Brand Canada or USA wants to deal with my issue and are experts at passing the buck so I gave up and posted this review.Shame on you Lucky Brand for cheating consumers on your underwear sizing and making your medium equivalent to a small while making the material quality poor too. And shame on you for passing my issue back and forth between your American and Canadian offices so neither had to deal with it. You products and customer service are a disgrace and it shows in your trust pilot rating where 89% of the ratings are one star as of the date of my review!Shame on you Winners for selling such a poor quality undersized product and offering no exchange or return on underwear.I have only ever bought underwear from Lucky Brand, but given the result, I will never buy another Lucky Brand product ever again, and I will never set foot in a Lucky Brand store ever again.Lucky Brand knowingly cheaped out on size and quality and sell them for the same price as others and hoped no one would notice. This review is what happens when you do that. I was very unlucky trusting a brand with the name Lucky Brand and you probably will be too.

Date of experience: Jan 03, 2023