I have been a long time customer of Lucky Brand. One time I ordered to have something shipped to a different address. They seemed to have saved that as my default address and no where in your acct is there a place to update that. The second I placed the order and saw the shipping error I emailed them and I also did contact through their website. It was Wednesday before Thanksgiving. They claim they can't change any order once it has been placed because it is already gone to shipping. Well I checked two days later and UPS hadn't picked it up. I have no way to received the order, it was a Christmas order, and no one has seen it anywhere they shipped it and they have no proof of delivery either but refuse to give me my money back. Terrible company. Lost me as a customer but more importantly spreading the word on them so others don't get screwed.
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