Ordering online is such a hassle. I was pleased to make my purchase and never received an order confirmation until 2 days later saying it was shipped. Shortly after receiving the shipping notification email, I received an email saying a few items were cancelled. I was very much confused because it had said it was shipped and I was billed the full amount. I reached out to customer service and they confirmed two items from my order have been cancelled. Their solution was to wait for that cancelled item to be in stock and purchase it once it is available...what?! They want me to spend more money on an item that was initially in stock yet got cancelled after I received A SHIPPING CONFIRMATION. I am beginning to become weary of this company. I have noticed, if I stand correct, the clothing is made in India...their customer service seems to be based in India and most of the customer service representatives have names that are native to India. This makes me also aware that scammers are huge in India...so beware. I am currently in contact with their representatives and looking for information to see what is really going on behind the scenes of this shady company and my order. I am truly dissatisfied with this company.
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Official Website of Lucky Brand Jeans. Shop our entire line of Womens Jeans and Mens Jeans & Graphic T-Shirts.
