The complaints on Trustpilot are accurate descriptions of the shopping experience with LuckyBrand.com. The shipping is slow, the return process doesn't function correctly, and emailing customer support is a waste of time. I recently purchased 2 different pairs of jean shorts and returned one. I was unable to request a refund on the website and had to ship the package at my own cost. This appears to be intentional given the amount of complaints about the issue on Trustpilot. It took LuckyBrand 2 weeks to process the return and they charged me an extra $8 for a shipping label they never even gave me! Email support stated, "Please note that if you use the included return label we have provided, $8 will be deducted from your refund for the return shipping costs." However, I was never issued a return label!So I had to call the hotline and argue for 15 minutes and provide my USPS tracking number in order to prove that I deserved a $8 refund for a label that I never received in the first place. It is taking another 48 hours for the $8 credit to process.Miserable experience. I will never shop here again.
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Official Website of Lucky Brand Jeans. Shop our entire line of Womens Jeans and Mens Jeans & Graphic T-Shirts.