Incompetent customer service representatives. Purchased a dress from Lucky Brand that arrived damaged. Representative emailed me a return label that was supposed to be free because of their error sending a damaged dress. A month later I received the refund and it was short $18.63. Called serval times and spoke to several representatives. I was told by their supervisor that they charge customers $10 for a label and $8.63 for shipping. They will have to put in a request to refund me the money. Their customer service representative are rude and don't have the skills to solve any problems. I will never shop with this company again.
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Official Website of Lucky Brand Jeans. Shop our entire line of Womens Jeans and Mens Jeans & Graphic T-Shirts.